Refund Policy

2 Eligibility for Refunds

2.1 Full Refund Eligibility

You may be eligible for a full refund if all of the following conditions are met:

• Refund request is submitted within 7 days of initial purchase
• No DOI-e identifiers have been created using paid features
• Usage has not exceeded 10% of plan limits
• A verified technical issue prevented service usage

2.2 Partial Refund Eligibility

Partial refunds may be considered when:

• Request is made within 14 days of purchase
• Platform usage has been minimal
• Extended platform outages impacted service availability
• Verified billing or payment errors occurred

Partial refunds are evaluated case-by-case.

2.3 Pro-Rated Refunds

For annual plans, pro-rated refunds may be considered if:

• Cancellation occurs within the first 30 days
• Platform usage remains limited
• Refund is calculated based on unused service duration

3 Non-Refundable Situations

Refunds will not be issued in the following cases:

• Requests submitted after 30 days from purchase
• Significant usage of paid features
• Creation of DOI-e identity records under the paid plan
• Violation of Terms of Service
• Account suspension due to misuse or policy breach
• Change of mind after service usage
• Failure to use the service
• Dissatisfaction with features clearly described before purchase
• Free plans (no payment involved)

4 DOI-e Identity Creation & Refunds

Once a DOI-e identity record is created:

• The identity is considered delivered service value
• Associated metadata may remain publicly accessible
• Full refunds are generally not available
• Partial refunds may be evaluated depending on usage and circumstances

5 How to Request a Refund

6 Refund Processing

6.1 Approval Notification

Approved refunds are confirmed via email with refund details.

6.2 Processing Time

• Refunds processed within 7–10 business days
• Credited to original payment method
• Bank processing time may vary

6.3 Currency Handling

Refunds are issued in the original transaction currency. Exchange rate variations may apply.

7 Subscription Cancellation

• Cancellation stops future billing but does not automatically qualify for a refund
• Refund approval may result in immediate downgrade or service restriction
• Subscriptions can be cancelled anytime via account settings

8 Institutional Accounts

For institutional or organizational plans:

• Refund requests must be submitted by authorized administrators
• Custom agreements may override this policy
• Additional documentation may be required

9 Payment Disputes & Chargebacks

10 Special Circumstances

Exceptional cases may be reviewed individually, including:

• Medical emergencies
• Natural disasters
• Verified platform-related failures

Supporting documentation may be requested.

11 Policy Updates

We reserve the right to update this Refund Policy. The version applicable at the time of purchase governs that transaction.